Service Administrator – Cheshire Oaks £18-£20k
We LOVE recruiting for the Harley Davidson Brand & we’ve a brand new role in for the all-important Service Advisor / Administrator based in their fantastic Cheshire Oaks showroom.
Tasks include:
General service advisor: booking in motorcycles, sorting warranty admin, dealing with customers & jobs under tight timescale conditions.
Brilliant customer care AND admin skills.
Excellent juggling abilities as lots of diary management
Flexible & able to adapt to timescales & deadlines.
Telephone calls & all associated queries as a result of those.
Be able to follow procedures to the letter but be able to think & adapt ‘on your feet’.
Be able to use technical language & adapt to internal & external customers seamlessly. Full MS word skills.
This role is crucial to the flow of the Dept, the Technicians, their work & the Harley Davidson customer experience. We’re after a pleasant, hardworking & multi-tasking all-rounder who comes from a similar role. It’s a 50/50 Customer Services / administrative role You must be a confident & ‘in control’ capable & efficient worker – both face to face, as well as via phone as you’ll deal with & juggle tricky queries that need sorting calmly & effectively. It’s a pressured role & this candidate must be able to cope with customers, in-house Technicians, warranty issues, diary management & be very organised.
We need a candidate who is happy & productive working in a small & effective Team & who excels in customer care but understands the role of colleagues & the full team in the delivery of that sterling customer care. We do prefer applicants with specific Service experience but if the above experience criteria is met & a ‘can do’ attitude is evident we may look at other closely matched candidates.
Excellent role with training provided as well as Manufacturer courses.
This role sits at the heart of Harley Davidson, Cheshire Oaks. The showroom has a fantastic vibe & it’s a super, motorcycle filled store. Massively supportive & experienced Brand & Management & a simply great place to work.
Full Time Hours Tues – Fri 9-6 Saturday 9-5.
An interest in Motorcycles would be preferred but absolutely not essential. Basic + a workshop commission bonus.
Contact us about this job
Senior Organisational Development Consultant – to £50k – Wirral
We’re looking for a very multi skilled, project driven Senior Organisational Development Consultant for an exciting & very successful organisation based in Birkenhead. The role will see you working with a public & private sector client base to support people, teams & organisations be more effective in change, engaging people & creating cultures enabling high performance.
You will be an experienced Organisational Development Practitioner, ideally with first rate coaching skills & you’ll bring Organisational Development techniques, facilitation and engagement to work in partnership with clients and the wider in-house teams to co-create and delivery of high quality and sustainable solutions. The role will suit an Organisational Development Consultant rather than an internal OD specialist, as the project turnover is rapid, short, challenging & intense.
Responsibilities:
Design and Delivery of Organisational Development projects for clients (Leadership, Culture, Organisational Development, Change, Systems improvement, engagement etc)
Support and lead Organisational projects for clients.
Winning work – Actively contribute to sales and marketing & to build, develop and actively maintain relationships with clients.
The person Spec:
Must be Educated to Degree level or equivalent & ideally hold Team Facilitation or Coaching qualification (ILM Level 7)
Operational Management & Organisational Development experience (leading a team or service).
You’ll use Consultancy approach & methods & be a committed believer in Continuous Improvement (in self & others)
Fast paced Project management skills.
Customer focused client management skills.
Positive, solution-finding, Strengths-based, creates potential.
Specialism Knowledge: Organisational development and change management theory and practice
Sector Knowledge: Good working knowledge of ideally public sector especially health and local authority
Sales experiences – converting client need into proposals, bid writing, pitching and presenting, developing and deepening client offer, campaigns and thought leadership
You will always see opportunity for improvement, development and growth and will,
It’s a pivotal key Senior role within a unique, successful & rewarding employer with lots of credible accounts & a very modern approach to work. Great offices – creative, colourful, warm & happy.
Hours 8:30-5 Monday-Thursday & 8:30-3:45 Friday. 70% of work will be out the office with 30% in.
A challenging, interesting & in-depth role for an authentic, experienced OD candidate at the top of their game.
